Running DTI Data’s tech support for software is more like an adventure than a job. I get to speak to a lot of people every day, and they are always very nice. I like being able to help people recover their data and teach them how to use our software. I get a lot of questions, but one really sticks out.
So the question would be what is the most asked question I get? And the winner is “Where are you located?” the answer is always, “Right here in Florida.” For the longest time I thought the customers were just being friendly, but recently I have found they are really trying to find out if I am outsourced tech support or not.
Be assured that with the specialization of this field you will always get live tech support, from someone that works for DTI. Add that to the fact that about 85 percent of the time you will be talking directly to me no matter when you call for support, it allows for us to build a real relationship with our customers.
Well I have been in the IT field for 17 years (yes actually working it). I am old school, I get all misty when I think about playing lemmings on my Atari ST, and long for the days of BBSing. I have been supporting this coder’s line of software for about 10 years. It takes a special talent to deal with people who have lost their data all day.
For those of you who want to “see” who you are talking to!