Request Help

Request Help

We would love to hear from you! Please fill out this form or call us
Call: 866-438-6932

Ready to get started with your recovery?

Follow the steps below to get your data recovery started.

If you have any questions call us toll-free at 866-438-6932

STEP 1: Get A Quote or Evaluation

We have flat rate pricing and a price match guarantee. You can call us 24/7 at 866-438-6932 to get a quote or send in your media for a free evaluation.

STEP 2: Submit Recovery Form

Fill out the recovery form information below and click the submit button.

*By submitting the recovery form you agree to the terms and conditions and privacy policy of DTIDATA.COM, Inc.

STEP 3: Ship Drive

After your Recovery Form is submitted you will receive an instant email confirmation with a copy of your form. You will also receive a prepaid FedEx 2-Day shipping label within a few minutes if you opted for it. 

Enclose hard drives in an anti-static electrostatic discharge (ESD) bag, if one is not available aluminum foil can be used as a substitute. Use thick foam rubber or bubble wrap to secure your media on all sides during shipment. DO NOT use cloth, paper, or newspaper or envelopes when shipping. DO use a corrugated cardboard box for the exterior packaging.

Affix the prepaid shipping label to your box and include a copy of your Recovery Form or a note with your contact information inside the box.

You can drop off your package at any FedEx location or drop off.

If you would like to ship your drive with a different shipping method or for international shippers please use the address below.

DTI Data Recovery
6643 1st Avenue South
St. Petersburg, FL
33707
US
Phone: 727-345-9665

The Recovery Process

Once we receive your media, we create a case ticket and send you an email with the login information for our Drive Tracker. If you sent in your media for an evaluation we will diagnose your device and contact you with a recovery price within 24 hours. If you sent in your media for recovery, we will get started on the necessary repairs immediately. After the repairs are made we will make an image of the device and recover the data. Once the data is recovered, we transfer it to the destination media (a hard drive or flash drive). After the data transfer is complete, we will ship your original device and new media back to you.

We hold on to a copy of your data for 10 business days in case anything is lost in transit or any error occurs. After 10 business days, the data is securely wiped. The recovery process in total usually takes 4-5 business days.

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