We Specialize in Hard Drive Recovery.
Catastrophic data loss is often caused by a physical hard drive crash and our data recovery engineers focus their ongoing research and development efforts on improving the recovery process.
We have one of the most impressive recovery rates in the hard drive recovery service industry. We expend every resource to recover your data. Many companies will evaluate the risk involved with parts and time or lack of ability and return your drive as unrecoverable. Unfortunately, we receive some of these drives after it is too late. Often, with physically damaged or mechanically failing hard drives you have one chance to recover the data.
The data recovery process includes repairing the hard drive to the extent we can use our in-house cloning and recovery tools to recover the data. Click here to read more about the hard drive repair process
Differentiating mechanical failures from soft or logical file system failures:
Any clicking or strange noises from a hard drive could indicate a physical hard drive crash. You should IMMEDIATELY stop any further recovery attempts. A hard drive run in a degraded or damaged state only makes the situation worse, often leading to platter damage. If the read/write heads begin to scratch the platter surface, it is removing the platform on which the data is stored.
You might know exactly what happened to the hard drive holding your important data. If you dropped your external hard drive or laptop, and it’s now inaccessible, you know exactly what caused the problem. The impact caused damage to the hard drives read/write. If you hear clicking or grinding sounds, or if your hard drive isn’t spinning up at all, you know without question that you’re dealing with a physical hard drive failure – something has directly damaged the drive itself. At this point, you should immediately power down the hard drive to avoid further damage.
Physical Hard Drive Problems
Your drive likely has a physical problem – a fault or damage to the disk read mechanism or platter – if you notice any of the following:
- Clicking sounds
- Scratching or grinding sounds (in this case, turn off your drive immediately!)
- Other strange noises
- Failure to power up
- Powers up but does not spin
- Burning smell
- Drive is not recognized by your computer or operating system
If your drive shows any of these symptoms, we strongly discourage trying to use hard drive recovery software. Attempts to access or back up a physically damaged drive can actually exacerbate the damage, possibly making it even harder, more expensive, or maybe even impossible to recover your data. Instead, power down your disk and send it to DTI Data Recovery.