Several times a week DTI Data receives calls from clients describing a situation where their computer seems to ‘freeze’ or ‘lock-up’ on boot up. No matter what they try the system will no longer boot and they receive a Blue Screen of Death (BSOD). Normally we will recommend that before they spend money on data recovery to take the drive out of the computer and place it in an external USB enclosure. Once in the enclosure the system is rebooted with the enclosure off. When the system comes online then we ask the client to turn the USB enclosure on. Several things may or may not happen at this time and we offer a description and a remedy to all of them in our online classroom, however for this particular case we are watching for the system to ‘freeze’ again. If the system freezes again then there is usually one problem; bad sectors on the drive.
Bad sectors on a drive are very hard to diagnose as they look like so many other problems and can be masked very easily. One minute the drive is working and the next it is not. This usually sends a technician into a flurry of questions as to what new software has been loaded, what websites have been visited, is the virus and malware software up to date, and on and on. Ultimately there is really only one way to check the drive for bad sectors and that is with software.
DTI Data offers this tool to all who think they may have bad sectors. We send it to everyone who we believe may have bad sectors to help us diagnose their problem and to give them a proper and accurate quote. We try our best not to quote using some sort of arbitrary cost spread. When a person is getting ready to spend a large sum of money they want the amount to be as accurate as possible. DTI Data works closely with the prospective client to offer the best value for their dollar in addition to helping them accurately assess their data recovery situation.
One final note, while running the software if there are several bad sectors and it is taking a very long time to scan the drive then it is advisable to stop the scan. Never brute force a drive scan as it can cause more damage to an already tenuous situation.
Download The Freeware Utility – Windows Surface Scanner here.