Here is a list of things to have ready when you call for technical support, this is in order to try and make the experience a little nicer. Most people who call me are very frustrated already, due to the loss of data, and I find that sometimes that frustration is enhanced when they are unable to answer my questions.
- Be at the computer with the problem when you call.
- Know what operating system the computer is running
- Know how many partitions the hard drive has.
- Make a mental not of what happened to the drive and the steps you have taken to get the data back.
- Know which pieces of hard drive recovery software you have run on the hard drive
- If it is a memory card you are trying to recover, be sure it is mounting as a mass storage device. This means either in a camera that mounts like a hard drive, or in a card reader.
- If this is a Raid, make sure you let the technician know that ahead of time, data on Raids is written differently the data on a non raid drive.
- Make sure you have administrative rights to the computer you are trying to recover.
- Have a pen and paper ready, in case the technician has a list of steps they would like for you to perform.
- Write down any errors you have received, I will be asking you.
- If you have taken the machine to a computer repair shop, what they told you and that they did would be helpful to know.
I hope this helps make things a little easier, and of course if you have none of the above I will still be able to help!