Welcome to DTI Data Recovery’s first podcast! This will be the first in a multi-part series of podcasts that will deal with everything from data recovery software technical support to backup solutions and product reviews. They will include live interviews with our technical support technicians, sales staff, software programmers and network engineers. We hope to share with our readers and listeners vital information on how to not only recover their data, but how to protect it!
Portrait of A Hard Drive Recovery Company
DTI is really much more than a data recovery company. We do a lot more than most of our competitors including, but not limited to:
- In-House Data Recovery Software Creation – DTI started out as a pioneer in file recovery programs. Our programmers created one of the first data recovery software programs ever. Now there are hundreds of options to choose from when looking for data recovery software, but what separates DTI from just about all other software manufacturers is that we operate a full service clean room and perform hard drive recovery in the same labs where our data recovery software engineers are creating their programs. This is a mutually beneficial relationship because the hard drive engineers can share their experience with the programmers when it comes to the actual functions of hard drives and other storage medium, as well as the coders being able to create programs and recovery scripts on demand as the recovery situation warrants. This is a very powerful edge that DTI has over its competitors.
- Hard Drive Repair and Data Recovery – our primary business is data recovery of failed media like hard disks, RAID arrays, digital storage devices, etc. In most cases especially hard disk drives, the device has to be repaired in order to pull the data off of it. Hard drives need special environments for recovery, which is why we operate a class 100 clean room. A clean room not only is dust free, but static free. Having a clean room can be the difference between recovering a hard disk and not recovering one.
- Technical Support and Customer Communication – one of the best reasons to choose DTI Data Recovery is our technical support. We offer free pre-sales support on all of our data recovery software, as well as free Exchange Server and Exchange 5.5 Support. All of our data recovery software will show you the data before you buy them. Also our hard drive recovery services are no data no charge. Another thing that separates DTI from the pack is the communication we have between our engineers and our clients. Dick Correa explains about how the customer is the most important part of the recovery process in his article Data Recovery A Partnership For Success where he explains how nobody knows more about their data than the client.
That’s it for today. As always we request you leave any questions as comments so we can get them answered by our experts. We will be setting up some live technical chats this month so we can answer everyones questions in real time.